FAQ

FAQ

 Below you will find answers to some common questions. If your question isn’t listed below, please email us.

Who is responsible for sending the art?

Mako Consultants is responsible for sending purchased art from our website. 

What is your return policy?

We stand behind everything we sell with our Money-Back Satisfaction Guarantee for returned undamaged items within 14 days of your order. The shipping fee of $12.75 is not refundable plus there is a 15% restocking fee.

Can you ship artwork outside of the United States?

We can ship anything to anywhere, just ask for a quote!

Who pays for shipping?

Buyers are responsible for shipping costs, insurance, and applicable customs, duties, taxes and VATS.

Can I challenge the authenticity of purchased artwork?

It's a rare occurrence, but you may challenge the authenticity of a purchase. Please acquire a written notice from an expert and provide it to us ASAP so we can resolve it.

Who owns Mako Consultants?

We are a small African-American owned private company. Your safety and privacy are very important to us.

Who sets the prices on Mako Consultants?

Sellers set the NET secondary price while the true secondary market sets the buyers' price.

What's the purchase process?
  • Once you've made an offer, our team of expert brokers will evaluate your offer and present it to the seller(s). Updates will be delivered by email or phone after we've entered negotiations with the seller. Please remember this is the secondary market, we encourage both buyers and sellers to be realistic.
  • If your offer is accepted, we will collect your payment and hold it securely until the transaction is complete.
  • When your artwork arrives, you will have 3 days to inspect and approve the purchase. We require written satisfaction via email to approve the purchase and release your payment to the seller.
Is my payment safe and secured?

We use PayPal for all of our online transaction. PayPal encryption help keeps your online transactions guarded from start to finish. PayPal helps keep your transactions secure by not sharing your full financial information with us. We leave security to the experts.

Need More Information?

Send us your questions.

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